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Refund Policy

Legal · last updated July 17, 2026

Short version: we don't refund change-of-mind cancellations, but EU/UK customers retain their statutory 14-day cooling-off right. Contact us promptly about billing errors.

1. General policy

We do not offer refunds for change of mind, unused subscription time, or partial months. When you cancel, your hunts continue until the end of the current paid period and then stop automatically.

2. Statutory cooling-off (EU/UK)

If you are a consumer resident in the European Union or United Kingdom, you have a legal right to cancel your subscription within 14 days of purchase without giving a reason. You can exercise this right by emailing [email protected] with your Paddle receipt within the 14-day window.

Exception: Because TruffleHunt is a fully digital service that begins processing your eBay hunts immediately after sign-up, we may reduce the refund amount proportionally for any days the service was actively consumed during the cooling-off period.

3. Service availability

The Service is provided on a best-effort basis as described in the Terms of Service. This policy does not promise an automatic uptime credit. If you believe a service problem caused an incorrect charge, email [email protected] so we can investigate it under the billing-error process below.

4. Billing errors & fraud

If you were charged in error (duplicate charge, wrong amount, or charge after cancellation), email [email protected] within 30 days of the charge. We will investigate and, if validated, process a refund to the original payment method within 14 business days.

5. Chargebacks

Initiating a chargeback without first contacting us is considered a material breach of the Terms of Service. We reserve the right to suspend your account immediately pending resolution.

6. Processing

All refunds and credits are processed through Paddle, our Merchant of Record. Refunds are returned to the original payment method; processing times depend on your bank or card issuer (typically 5–10 business days).

7. Contact

Refund requests: [email protected] Postal: IE Mikalai Tsiareshchanka, Village Varkhani, 7th Street N7, Adigeni Municipality, Georgia